Refund policy

01Try it before you pay

The first build on a new account is free, and analysis, ideas, QA and exports cost nothing. Use that before subscribing — it is the honest version of a trial.

02Failed builds

If a build fails to produce a file, the credit returns to your wallet automatically. You do not need to ask. If you see a failure that was not credited back, tell us and we will correct it.

03Subscriptions

Cancel at any time in the studio; access, credits and network connections continue until the end of the period you have paid for. We do not pro-rate a cancelled period.

If you were charged for a renewal you did not intend and have not spent credits from it, write within 14 days and we will refund that renewal in full.

04Credit packs

One-off packs are refundable in full within 14 days if none of the credits have been spent. Once credits are spent the pack is non-refundable, because the work has been done.

05Consumers in the EU

Where the statutory 14-day right of withdrawal applies, it does. By starting a build you ask us to begin supplying digital content immediately and accept that the right lapses for credits already used.

06How to ask

Email support@makeitplayable.com from the address on the account with the invoice number. We answer within two working days, and refunds reach the original card within 5–10 days of approval.